During the conversation, the participants delved into responsible gambling practices in the industry, including limits and the role of operators like Kindred. The importance of research, stakeholder buy-in, and proactive consumer well-being practices were discussed, along with missing aspects in notifications. The speakers emphasized that responsible gambling should not be used as a form of reputation and judgment. The discussion covered intervention timing, automatic triggers, and feedback, and concluded with suggestions on applying these principles to a business. The Behavioral Insights Team, Sally, and data played a part in the insights and design of these practices.
The recording is available to digitalRG members only. To get access, please email hello@digitalrg.com or book a quick chat here: www.calendly.com/silverfish/15min
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